Frequently Asked Questions
How will my order be delivered? Deliveries are fulfilled via FedEx, DHL, UPS, or USPS, and require a signature confirmation.
Can orders be delivered to a PO Box? To ensure secure delivery and proper receipt, orders are delivered to a physical address. PO Box deliveries are not available.
Do you offer international delivery? We currently ship throughout the contiguous United States.
How will I receive tracking information? You will receive a tracking confirmation via email. Tracking details may also be viewed within your account under My Orders once available.
What is the expected delivery timeline? Orders are dispatched within one business day of purchase, pre-order pieces are dispatched within ten days of purchase.
How are delivery issues handled? In the rare event of a delivery issue, our team will work directly with the carrier to investigate and resolve the matter promptly.
How is authenticity verified? Authenticity is verified through leading industry authority Entrupy, and reinforced by our in-house S.A.F.E. Framework. Learn more on our Authenticity Guarantee page.
How would you describe the condition of your pieces? Only the finest. Every piece is in excellent to pristine condition.
How are your handbags and accessories sourced? Our pieces are acquired through a vetted international network of auction houses, luxury estates, private collectors, and celebrity stylists.
What is your policy regarding returns? Due to the curated nature of our inventory and rigorous authentication, handling, and care each piece receives, we are unable to accept returns or exchanges.
Do you offer a layaway option? Our interest-free layaway option allows you to secure select handbags with a 30% deposit and up to 30 days to complete payment. No added fees.
What is Affirm? Affirm is a Buy Now Pay Later (BNPL) financing service. Learn more at: www.affirm.com/how-it-works
How is my personal and payment information protected? We implement appropriate technical and organizational measures to protect your information. Learn more on our Privacy Policy page.
